New Billing System

Over the past few months, we’ve worked hard behind the scenes developing our new billing system. And with it, a whole host of new features. While we are still enabling some of them for all of our original customers (you can contact us if there is something you want access to immediately), we have finished the migration of packages onto the system. All invoices going forward are generated by it, and all payments processed through it.

Multiple Notifications

One thing we heard back was that one invoice notice wasn’t enough. We are all human, and getting the renewal notice doesn’t always mean that that we’ll pay right there and then. Sometimes life has to take preference and we forget. We’ve all been there.

As of right now, you’ll get a notice at 30 days out, 14 days, 7 days, 3 days and then 1 day. You can pay anytime during this period too. Once it goes overdue, we can make no guarantees about things staying online as usually the domain registries shut things down, but we’ll give grace on the hosting side. And of course your data remains safe.

Invoice History

In the past we’ve used more than one system for generating invoices for different sets of customers. Since we have it all centralised and accessible by you, our customer, you can easily gain access to invoices, account balances and statements. Not monumental by any stretch, but our aim is always to make your life easier.

Other Features

The developers are adding order features quite regularly as well as finishing the integration right back to the control panel systems. For those with multiple accounts, you will be able to manage them all from one, central location. The authorised user list as well as contact details are all update-able through the new billing interface. In fact, its goal is eventually to become something more…

Watch this space.

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